Technical Support Services – Our Commitment to You
It is our privilege to serve your power needs. All manufacturer and distrubtor technical support
teams maintain the highest standards of customer service and technical support.
This is our commitment to you:
· Real-time support 24/7, 365 days a year
We guarantee you constant availability, personal attention and an immediate response.
· Intimate knowledge of problems
Our technical support engineers are located in the heart of our manufacturing headquarters,
so they are deeply involved in R&D and the manufacturing process. They can quickly and
faithfully relay customer feedback to the relevant departments.
· Latest solutions
This ideal departmental interaction furnishes our technical support team with the most detailed
knowledge of our systems and of what our customers need. Consequently, they are able to
provide you with the most effective and updated solutions.
· Technical training
The manufacturer insists its distributors' technicians receive regular training and technological
updates. That is why our technical support team provides intensive quarterly training to our
distributors all over the world.
· Local response
Wherever you are, our distributors in your country have certified technicians to solve your
problem. The manufacturer represented in over 80 countries.
· Flexibility
After years of international experience, the manufacturer's professional service team is skilled
in solving specific local technical needs. Flexibility and innovation are second nature and the
team overcomes language difficulties and time zone differences with patience, courtesy, and
consummate efficiency.
· Peace of mind
Most importantly, we make every effort to ensure you will never be without power protection.